We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your item. You can submit a self-serve return request from your account page.
To be eligible for a return, the item must be in the same condition that you received it: unused/unworn, with tags, and in its original packaging. A receipt or proof of purchase is required.
Once your return is approved, we'll send you a return shipping label and instructions on how and where to send your package. Do not send items back before submitting a return request; such returns will not be accepted.
Damages & Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can investigate and make it right. If a product defect is confirmed, we cover the return shipping cost.
Exceptions / Non-returnable Items
Certain types of items cannot be returned: perishable goods (e.g., food, flowers, plants), custom products (special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, purchase the new item separately.
EU 14-Day Right of Withdrawal
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Returned items must be in the same condition as received\'97unused/unworn, with tags, and in the original packaging\'97and you must provide a receipt or proof of purchase.
Refunds
We\'92ll notify you once we\'92ve received and inspected your return, and let you know if the refund is approved. If approved, you\'92ll be automatically refunded to your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 days have passed since your return was approved, please contact us at support@v0id.shop.
